Brand Experience

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It’s been a while!

I had to acknowledge this effort from a brand I know and love, Excedrin. Excedrin was the go-to choice for headaches in my household growing up, and so there is always a giant bottle of it in my home now.

I saw this Instagram post today and was intrigued. It’s Tan and Antoni from Queer Eye!

This is a brilliant idea. It makes complete sense to associate headaches with common triggers, and this particular choice of spokespeople is relevant and far-reaching. We all get headaches!

Here’s a look at the packaging on the Excedrin website:

Unfortunately handled was the page where you could sign up to receive a free sample of Excedrin Extra Strength with the limited-edition packaging. I filled out too many fields before finding out that they were apparently out of the free options.


The Excedrin team should have been ready to edit this page to alert visitors that they had run out of the giveaway items. It’s a miss in a day full of fun branding wins.

Which package would you pick if you had to choose the one that best fits you?

Here’s a news article covering the variety of content associated with this promotion.

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Click here for all posts in the Brand Experience Project.

I have been a die-hard fan of Formula One for the past 6 or 7 years. I didn’t think I would be into it when my husband asked if I would watch the first race of the season back in what I think was 2011, but I was hooked from the start. I have, like many other Formula One fans, been disappointed in the online offerings of Formula One for ages. However, Formula One was recently taken over by Liberty Media, who have introduced experiences and content that I am thrilled about. There have been some issues as of late, however, and I’m particular miffed about one of them.

F1 Fan Voice is a new introduction, a way to get direct information from Formula One fans while offering them the chance to win prizes and experiences. I already have an account on F1.com, but I had to additionally sign up for F1 Fan Voice. I don’t know why it can’t be a single sign-on for all of their platforms, but that’s not the biggest issue with F1 Fan Voice.

See below.

Right at the top, you can see that I have 29 new polls to take!

I soon found out that I have to click “VOTE” for every single question, and the entire page reloads every time. This is asinine.

I tweeted to the official F1 Twitter account about this:

 

I have received no response, 9 days later, which is also really disappointing!

I will be back soon with another post about the F1 TV experience, which has also been a mixed bag. I am willing to be very forgiving of the new team managing Formula One media now, because I am such a big fan of the sport, and I’m really engaged in all content and experiences related to it.

More to come soon.

 

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Click here for all posts in the Brand Experience Project.

Another short and sweet post, because I caught this while shopping recently and it made me giggle out loud, which cannot be said for many product pages on e-commerce websites.

I love this hat, but I love it even more with the snarky description about dry cleaning.


Welcome to adulthood! It is informative while also being a bit shady, in a way that also doesn’t feel judgmental. The best possible tone for any statement. Also completely relevant for the ASOS customer demographic.

Tweet me with your favorite examples of product pages with a side of humor.

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Origins Tax Day Email | Brand Experience Project

by Jamie Sanford on April 17, 2018

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Short one today, because I had to share this email from Origins that made me chuckle.

It’s Tax Day, and the subject line of this email is “Tax Day Is Here! Have You Checked Your Balances?” The email is a big promotional piece on their Checks & Balances face wash. This is so cute and smart and I am all for anything that takes a boring/slightly negative thing and turn it into an opportunity to tie it in with a product promotion. (Please see this blog post about what not to do with sad things like celebrity deaths.)

Good job, Origins!

 

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Last week, I wrote this post about the unfortunate experience I had at a Hyundai dealer’s service center.

At the end of that post, I mentioned that I had received a tweet from Hyundai in response to my sharing the previous post with them.

Since this Tweet, I’ve had a few emails and a phone call with Ally from Hyundai’s social media team. (I am assuming it’s a team.)

Ally has been exceptional in communication with me. Our phone call with friendly and pleasant, and he allowed me to air my grievances and seemed in complete agreement that my experience wasn’t as it should have been. He was also grateful for my extremely detailed blog post in which I logged all of those phone calls, Lyft rides, and the rental car.

Since I deal with Noritake customer service on a regular basis, I understand the experience of responding to an unhappy customer, and when I’m the customer, I try to be as honest and fair as possible when relaying my experience. I was really irritated with the whole scenario, but read and re-read my post to make sure that everything I wrote was factual. There are certainly opinion statements in there, but nothing about the actual interactions is exaggerated.

Simply having a conversation with someone from Hyundai who seemed genuine in his negative assessment of my experience was a huge step in restoring my opinion of the company as a whole. However, in following up, Hyundai were accommodating and helpful. I couldn’t be happier with the response from them.

I still suffer the issue of wanting to never go back to (specifically) Paramus Hyundai again, but that’s for another day.

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