Click here for all posts in the Brand Experience Project.

Another short and sweet post, because I caught this while shopping recently and it made me giggle out loud, which cannot be said for many product pages on e-commerce websites.

I love this hat, but I love it even more with the snarky description about dry cleaning.


Welcome to adulthood! It is informative while also being a bit shady, in a way that also doesn’t feel judgmental. The best possible tone for any statement. Also completely relevant for the ASOS customer demographic.

Tweet me with your favorite examples of product pages with a side of humor.

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Link Tank #50

by Jamie Sanford on April 25, 2018

Click here for all of the link posts on JamieSanford.com.

Dita von Teese on bringing luxury into your sex life, and into your life in general, in ways that are very accessible. I’m such a huge fan of Dita, I can’t wait to get a chance to see her live.

Shablam! She’s a woman. If you aren’t watching RuPaul’s Drag Race and aren’t 1000% Team Miz Cracker, don’t talk to me. (This gif is from a Cracker instructional video on putting your wig on so it stays on while dancing etc that isn’t on YouTube any more. I am so sad it’s gone.)

14 things you didn’t know about The Crow soundtrack. Genuinely one of the best movie soundtracks EVER.

I watched the hell out of this Dawson’s Creek reunion show, because that show was EVERYTHING.

Things that plus-sized women are sick of hearing is really correct.

Inside the 2 years that shook Facebook and the world. This story from Wired is great.

The Kitchn gives you easy ways to make what you cook healthier.

That’s all for this month!

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Origins Tax Day Email | Brand Experience Project

by Jamie Sanford on April 17, 2018

Click here for all posts in the Brand Experience Project.

Short one today, because I had to share this email from Origins that made me chuckle.

It’s Tax Day, and the subject line of this email is “Tax Day Is Here! Have You Checked Your Balances?” The email is a big promotional piece on their Checks & Balances face wash. This is so cute and smart and I am all for anything that takes a boring/slightly negative thing and turn it into an opportunity to tie it in with a product promotion. (Please see this blog post about what not to do with sad things like celebrity deaths.)

Good job, Origins!

 

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Link Tank #49

by Jamie Sanford on March 21, 2018

Click here for all of the link posts on JamieSanford.com.


I need to be on a Beth Ditto mailing list, because I didn’t know about this album, and this video and song in particular are amazing.

I love articles about chronobiology that make me feel better about being a night owl.

An Olympic highlight was the cross-country commentator losing his mind as two women from the United States won a gold medal by the smallest of margins.

I enjoyed this Forbes piece answering a CEO’s question about where employee loyalty has gone.

3 quick ways to update your LinkedIn profile. I’ve been on LinkedIn a lot more since I joined LinkedIn Learning.

More Olympic stuff: how figure skating costumes have changed over the years.

How quickly can I get myself to Italy to visit the Gucci Garden?

That’s all for now. Tweet me with your favorite links!

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Click here for all posts in the Brand Experience Project.

Last week, I wrote this post about the unfortunate experience I had at a Hyundai dealer’s service center.

At the end of that post, I mentioned that I had received a tweet from Hyundai in response to my sharing the previous post with them.

Since this Tweet, I’ve had a few emails and a phone call with Ally from Hyundai’s social media team. (I am assuming it’s a team.)

Ally has been exceptional in communication with me. Our phone call with friendly and pleasant, and he allowed me to air my grievances and seemed in complete agreement that my experience wasn’t as it should have been. He was also grateful for my extremely detailed blog post in which I logged all of those phone calls, Lyft rides, and the rental car.

Since I deal with Noritake customer service on a regular basis, I understand the experience of responding to an unhappy customer, and when I’m the customer, I try to be as honest and fair as possible when relaying my experience. I was really irritated with the whole scenario, but read and re-read my post to make sure that everything I wrote was factual. There are certainly opinion statements in there, but nothing about the actual interactions is exaggerated.

Simply having a conversation with someone from Hyundai who seemed genuine in his negative assessment of my experience was a huge step in restoring my opinion of the company as a whole. However, in following up, Hyundai were accommodating and helpful. I couldn’t be happier with the response from them.

I still suffer the issue of wanting to never go back to (specifically) Paramus Hyundai again, but that’s for another day.

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