sephora

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I know, anyone who has visited this website before knows that I am no stranger to bringing up my issues with Sephora and their website. Perhaps unsurprisingly, I am back again.

I recently received an email from Sephora, promoting new additions to their Rewards Bazaar, where shoppers can use points they have earned to purchase items.

You see how that says “1,000 available now?” I have been waiting for an opportunity to try out Biossance products, so I clicked this right away.

…only to find out that the product in the email was not actually available. You can see sold-out items in this screenshot, so it seems that they aren’t simply out of stock, but haven’t actually activated this item before sending an email about it to potentially thousands of people.

I reached out to Sephora on Twitter and it went like this:

 

Yikes. This is not the response I would expect, and certainly not one that I would want anyone in my organization to give to a customer experiencing an error on our part.

The first response I received certainly seems either pre-written and automated for any tweets to them mentioning the Rewards Bazaar, or, they have a customer service team trained to use automated responses as often as possible. I understand the interest in maintaining consistent messaging, but a human reading my tweet to them should have realized that I had received an email from Sephora with incorrect information, and responded in a way that made sense.

You can see that at NO POINT was the fact that I received an email promoting something that wasn’t actually available addressed. Not even a “we will let our email team know about this issue” message.

Sephora is a really large company, presumably with a large customer service team to match. I would recommend that they develop a system to sort and perhaps elevate customer messages based on the content of said message.

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Sephora VIB Sale Picks and Wishlist

by Jamie Sanford on April 23, 2019

The Sephora VIB sale is back!

As in years past, Sephora is back with this event.The discounts are as follows for this year!

Rouge members get 20% off with code HEYROUGE April 26-May 6

VIB members get 15% off May 2-May 6

Beauty Insiders get 10% off May 2-May 6

This is a great time to try something new that you haven’t pulled the trigger on, or to stock up on a favorite product that you know you will re-purchase anyway.

I’ve created the widget below with a combination of favorite products that I would definitely recommend, and a few things I’ve been interested in trying and might pick up during this sale event.

I am most excited for the new Milk Makeup Hydro Grip Primer Stick, the NARS Orgasm lip tint, and the Shiseido Refreshing Cleansing Water.

Check them out below, and tweet me with your picks of products for the Sephora VIB Sale.

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Check out all of my Product Picks here. If you want to see all of the products I’ve reviewed (not just the ones I like), click here for Reviews.

I have moderately dry skin, but do not moisturize it nearly enough. Mostly this is because of the inevitable greasiness that comes with covering yourself with cream/body butter/etc. I have used body oil in the past, the Bio Oil that was recommended to me ages ago by a friend, and it did make my skin feel good, but there was a long period of feeling like I was covered in oil for too long after application. I stopped using that and have tried lots of moisturizers since.

Enter the Kiehl’s Since 1851 Creme de Corps Nourishing Dry Body Oil.

I wish I could remember who recommended it or which YouTube channel that I heard about it on, because this stuff is amazing. I purchased the small bottle from Sephora to try it out, and I’m a third of the way through it after about a month.

I either spray it right onto my skin, or into my hand, for more precise application. I rub it in with my hand, and the speed with which it soaks into my skin is incredible. It definitely leaves me with a bit of sheen, but nothing like I’ve experienced with oils in the past, because it doesn’t feel wet. (The dry oil thing is no lie!)

This product is a game-changer for me, because the texture of my skin is markedly improved after regular use. I’m not sure that this wouldn’t be the case with another moisturizing product, but the issue there was that I never used them regularly enough to find out because I was too irritated about being greasy.

If you also have this problem, I cannot recommend that you try this product enough. I am definitely a convert.

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Sephora Stock Issue | Brand Experience Project

by Jamie Sanford on November 20, 2017

Click here for all posts in the Brand Experience Project. This post contains affiliate links, which means I will receive a small commission if you make a purchase after clicking on one of my links.

I’m back at it with another Sephora.com post, unsurprisingly. Sephora is second only to Amazon when it comes to websites that take all of my money.

I have talked about the sale page on Sephora.com before, outlining the issue of “view all but not really.” They still have this issue.

This issue is with the sale page as well. Let’s get into it.

OK, here’s the sale section. What is that item I see? A Make Up For Ever Nude palette? YES PLEASE.

Out of stock. Grrrr.

As someone who runs an e-commerce site, I know that you don’t necessarily deactivate an item as soon as it runs out of stock. But on a product listing page, it’s really disingenuous to not let someone know that the product is out of stock. Is it a ploy for more page views? I can’t understand why that would be a big concern for Sephora, their business appears to be booming.

It would be simple enough for Sephora to activate “add to cart” buttons on the product listing page, and those buttons would also show items as out of stock when they are out of stock.

Perhaps things that aren’t a game changer but COULD be fixed are not on Sephora’s priority list. I would love to see tweaks made to make their site easier and faster to use.

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Sephora VIB Sale Picks and Wishlist | November 2017

by Jamie Sanford on November 10, 2017

The Sephora VIB sale event is back!

If you are a Sephora VIB member (it’s free to join), you can get 15%-20% off this weekend at Sephora and Sephora.com. I will definitely be stocking up on some products that I always need to replenish but are generally never on sale.

Check out the box below for my own wishlist as well as some tried and true favorites. Happy shopping!

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